Terms and Conditions

Royal Flooring Melbourne Pty Ltd

1. Definitions

'Company' means Royal Flooring Melbourne Pty Ltd. 'Customer' means the person accepting the quotation. 'Works' includes supply, delivery, preparation, installation, sanding, finishing and associated flooring services.

2. Quotations and Acceptance

Quotations are valid for 10 days unless otherwise stated. Quotes based on plans or customer information are estimates only and may be adjusted following site inspection. Acceptance of a quotation, payment of a deposit, electronic signature or approval through ServiceM8 constitutes acceptance of these Terms.

3. Payment Terms

A 50% deposit is required unless otherwise agreed. Materials may not be ordered until the deposit is received. Final payment is due no later than 3 business days before installation unless otherwise agreed in writing.

4. Deposits, Cancellations and Rescheduling

Deposits may be retained to cover reasonable costs incurred, including administration, supplier charges and ordered materials. Cancellation or postponement may result in reasonable recovery of costs and losses incurred by the Company.

5. Delivery and Site Access

Delivery pricing is based on access information provided by the Customer. Additional charges may apply where site access differs materially from that information.

6. Customer Responsibilities

The Customer must provide safe access, power, lighting, completed wet trades, and a safe work environment.

7. Site Conditions and Photographic Records

The Company may take photographs and videos before, during and after the Works. These records may be relied upon in warranty, insurance, dispute or legal proceedings. The Company is not responsible for pre-existing defects, damage, cracking, movement or deterioration.

8. Subfloor Conditions

The Company may refuse installation where subfloor conditions do not comply with industry standards or manufacturer requirements. Additional preparation may incur additional charges.

9. Product Variation

Timber, bamboo, laminate, hybrid and vinyl flooring may vary in colour, grain, texture, pattern and appearance. Samples are indicative only. Natural variation is not a defect.

10. Natural Characteristics of Flooring

Timber and natural flooring products may expand, contract, shrink, swell, cup, crown, develop minor gaps or produce minor creaking due to environmental conditions. These characteristics are not defects where they remain within recognised industry tolerances.

11. Installation Conditions

The Customer acknowledges that dust, noise and minor disruption are unavoidable aspects of flooring works. Access by other trades may be restricted during installation and finishing.

12. Wall, Paint, Skirting and Door Frame Protection

Reasonable care will be taken during installation. Minor scuffing, paint disturbance, marking or cosmetic impact to walls, skirting boards, architraves and door frames may occur. Cosmetic rectification and paint matching are excluded unless specifically included in the quotation.

13. Inspection and Completion

Customers should inspect the Works promptly upon completion and notify the Company of any concerns as soon as reasonably practicable.

14. Workmanship Warranty

The Company provides a 2-year workmanship warranty covering defects arising directly from workmanship. The warranty excludes misuse, neglect, flooding, moisture intrusion, structural movement, third-party works and failure to follow maintenance requirements.

15. Manufacturer Warranties

Manufacturer warranties remain subject to the manufacturer's terms and conditions.

16. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights under the Australian Consumer Law. Goods and services supplied by the Company come with guarantees that cannot be excluded by law.

17. Limitation of Liability

To the extent permitted by law, liability is limited to remedies available under the Australian Consumer Law. The Company is not liable for indirect, consequential or business interruption losses.

18. Retention of Title

Ownership of products remains with the Company until payment has been received in full. Risk passes upon delivery. The Customer authorises lawful recovery of unpaid goods where permitted by law.

19. Debt Recovery

The Customer is liable for reasonable debt recovery costs, legal fees, court costs and enforcement expenses incurred in recovering overdue amounts. Interest may be charged on overdue accounts where permitted by law.

20. Dispute Resolution

The parties agree to attempt to resolve disputes in good faith. Written notice must be provided and the parties will seek resolution before commencing court proceedings, except for urgent relief or debt recovery.

21. Privacy and Records

Customer information and site records may be retained for operational, warranty, legal and insurance purposes.

22. Force Majeure

The Company is not liable for delays caused by events beyond its reasonable control including weather, supplier delays, industrial action, utility failures or government actions.

23. Governing Law

These Terms are governed by the laws of Victoria, Australia.

24. Severability

If any provision is found unenforceable, the remaining provisions continue in force.

25. No Waiver

Failure to enforce a provision does not waive any right.

26. Electronic Acceptance

Electronic approval through ServiceM8, email approval, electronic signature or payment of a deposit constitutes acceptance of these Terms.

27. Entire Agreement

These Terms, the quotation and approved variations form the entire agreement between the parties.

28. Supply Only Products

Where the Customer purchases Products without installation services:

1. The Customer is responsible for confirming all measurements, quantities and product suitability.
2. Any quantities provided by Royal Flooring Melbourne based on plans or customer measurements are estimates only.
3. The Customer is responsible for ensuring products are installed in accordance with manufacturer requirements.
4. Royal Flooring Melbourne accepts no responsibility for installation defects arising from third-party installers.
5. Manufacturer warranties may be affected where products are installed contrary to manufacturer specifications.
6. The Customer must inspect Products upon collection or delivery and notify Royal Flooring Melbourne of any visible defects before installation.
7. Products that have been installed are deemed accepted and cannot be returned unless required under Australian Consumer Law.
8. Unopened cartons may be returned within 10 days subject to:
9. approval by Royal Flooring Melbourne;the product being a stocked item;the product being in saleable condition; anda restocking fee.
10. Special-order, custom-order and discontinued products cannot be returned unless required under Australian Consumer Law.
11. Risk passes to the Customer upon collection or delivery.

See also our Returns and refunds and Delivery terms.